Unless specified otherwise on the individual product page, the following applies.
Return/Exchange requests must be initiated within 14 days of receiving the original order.
- Faulty goods can be returned for full credit or exchange.
- Refund will not be provided for change of mind.
- Shipping costs are non-refundable and all return shipping costs are the customer's cost. Original shipping rates will only be refunded if the product is proven to be faulty.
- We are not responsible for courier delays and do not have any control on delivery dates, therefore no refunds or returns accepted for these circumstances.
- Goods must be received and inspected by our return team prior to any refunds or exchanges can be processed. Please note that this can take up to 3-5 business days once the goods are received at our warehouse.
- In the event where an item is returned in an unsuitable condition, we will inform you and the refund request will be rejected. We can return the item back to you at your cost.
- Refunds are processed to the original payment method at the price at which you purchased the item.
- It is the responsibility of the customer to ensure that the returned products reach our warehouse safely. We request the customers to pack the goods properly so that they are not damaged in transit and hold on to the tracking details.
- We do not take responsibility for items returned to us by mistake.
- Products must be returned in the original box or bag that the item arrived in.
REQUESTING A RETURN:
- To request a return, please contact our customer support at firstname.lastname@example.org
- All claims must be supported with photo and/or video evidence when submitted, along with proof of purchase.
- Customer Support must issue you with return approval by providing you with Return Authorisation Number.
- We have the right to reject any product that arrives to our warehouse without notice or prior approval. The return of this product will be the responsibility of the customer.